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All Systems Operational
About This Site
Welcome to the Teal Communications status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.
Uptime over the past 90 days. View historical uptime.
Customer Portal
Operational
90 days ago
99.7
% uptime
Today
Integration API
Operational
90 days ago
99.98
% uptime
Today
eSIM Operations
Operational
90 days ago
100.0
% uptime
Today
eSIM Server #1 (Legacy 1)
Operational
90 days ago
100.0
% uptime
Today
eSIM Server #2 (Legacy 2)
Operational
90 days ago
100.0
% uptime
Today
eSIM Server #3 (Main)
Operational
90 days ago
100.0
% uptime
Today
Payment Gateway
Operational
90 days ago
100.0
% uptime
Today
Network Connectivity
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 18, 2025
No incidents reported today.
May 17, 2025
No incidents reported.
May 16, 2025
Completed -
The scheduled maintenance has been completed.
May 16, 07:11 UTC
May 16, 07:11 UTC
Verifying -
Verification is currently underway for the maintenance items.
May 16, 06:36 UTC
May 16, 06:36 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:11 UTC
May 16, 06:11 UTC
Scheduled -
We would like to inform you that our back-end team will be deploying a hot-fix for the BSS backend API.
The estimated downtime for this deployment is 45 minutes.
During this maintenance window, both the portal and API functionalities will be temporarily unavailable.
Please note that connectivity will not be affected,
We will keep you informed of any updates and notify you once the deployment is complete.
Thank you for your cooperation.
May 16, 06:10 UTC
The estimated downtime for this deployment is 45 minutes.
During this maintenance window, both the portal and API functionalities will be temporarily unavailable.
Please note that connectivity will not be affected,
We will keep you informed of any updates and notify you once the deployment is complete.
Thank you for your cooperation.
May 16, 06:10 UTC
May 15, 2025
Completed -
The scheduled deployment maintenance has been successfully completed.
May 15, 06:35 UTC
May 15, 06:35 UTC
Verifying -
Verification is currently in progress for the maintenance items.
May 15, 06:29 UTC
May 15, 06:29 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:24 UTC
May 15, 06:24 UTC
Scheduled -
Our backend team will be deploying a quick fix for the BSS backend 7.2.0.0 patches. The estimated downtime for this deployment is 30 minutes.
During this maintenance window, both the portal and API functionalities will be temporarily unavailable.
Please note that connectivity will not be affected,
We will keep you informed of any updates and notify you once the deployment is complete.
Thank you for your cooperation.
May 15, 06:23 UTC
During this maintenance window, both the portal and API functionalities will be temporarily unavailable.
Please note that connectivity will not be affected,
We will keep you informed of any updates and notify you once the deployment is complete.
Thank you for your cooperation.
May 15, 06:23 UTC
May 14, 2025
No incidents reported.
May 13, 2025
Completed -
The scheduled maintenance has been completed.
May 13, 09:24 UTC
May 13, 09:24 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:04 UTC
May 13, 08:04 UTC
Scheduled -
We would like to inform you that a scheduled patch release for BSS version 7.2.0.0 and Aurora version 4.12.0 is planned for 8:00 AM UTC.
Type: Software Upgrade
Start time: 2024-05-13 08:00 (UTC)
Estimated Downtime: 2 hours
Impact: Portal and API functionality will be unavailable during the downtime.
Note: Connectivity will not be impacted.
May 13, 08:03 UTC
Type: Software Upgrade
Start time: 2024-05-13 08:00 (UTC)
Estimated Downtime: 2 hours
Impact: Portal and API functionality will be unavailable during the downtime.
Note: Connectivity will not be impacted.
May 13, 08:03 UTC
May 12, 2025
No incidents reported.
May 11, 2025
No incidents reported.
May 10, 2025
No incidents reported.
May 9, 2025
Completed -
The scheduled maintenance has been completed.
May 9, 03:00 UTC
May 9, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:00 UTC
May 9, 02:00 UTC
Scheduled -
We will be performing a maintenance for the Meerkat release. The maintenance window is expected to last approximately for 1 Hour and no service downtime is planned. All systems will remain operational during this time.
May 8, 09:57 UTC
May 8, 09:57 UTC
May 8, 2025
No incidents reported.
May 7, 2025
Resolved -
We have resolved the issue that was causing delays in CDR Data Processing Delays – Rogers Canada Native Plan Impacted. All pending CDRs have now been successfully delivered and processed.
Our team worked closely with the vendor to identify and correct the underlying problem. No data loss occurred during this period.
We apologize for any inconvenience caused and appreciate your patience as we worked to restore normal operations.
If you experience any further issues, please contact our support team.
May 7, 07:28 UTC
Our team worked closely with the vendor to identify and correct the underlying problem. No data loss occurred during this period.
We apologize for any inconvenience caused and appreciate your patience as we worked to restore normal operations.
If you experience any further issues, please contact our support team.
May 7, 07:28 UTC
Monitoring -
We’re pleased to share that significant progress has been made in addressing the ongoing issue. The vendor has successfully advanced to the final stages of the resolution process, and all current indicators suggest a positive outcome. While we are still awaiting final confirmation of complete CDR delivery and full processing, the fix implementation is nearly complete.
Our teams continue to monitor developments closely to ensure everything is resolved thoroughly and reliably. We remain optimistic and will provide a definitive confirmation once processing has been fully verified.
Thank you for your continued patience and support as we move toward a full resolution.
May 3, 00:00 UTC
Our teams continue to monitor developments closely to ensure everything is resolved thoroughly and reliably. We remain optimistic and will provide a definitive confirmation once processing has been fully verified.
Thank you for your continued patience and support as we move toward a full resolution.
May 3, 00:00 UTC
Update -
We’d like to share an update regarding the ongoing issue. The vendor continues to make progress, and we are now in the later stages of the resolution process. While we are still awaiting final confirmation of successful CDR delivery and full processing, the fix implementation is nearing completion, and current indicators remain positive.
We understand the importance of this issue and are closely monitoring all developments to ensure a thorough resolution. We will follow up with a definitive confirmation as soon as processing has been fully verified.
Thank you again for your patience and understanding as we work to resolve this.
Apr 28, 14:55 UTC
We understand the importance of this issue and are closely monitoring all developments to ensure a thorough resolution. We will follow up with a definitive confirmation as soon as processing has been fully verified.
Thank you again for your patience and understanding as we work to resolve this.
Apr 28, 14:55 UTC
Update -
We're continuing to work closely with the vendor and are seeing steady progress toward resolution. While we don’t have a final delivery just yet, the implementation of the fix is underway, and early signs are positive.
We’ll provide a concrete update as soon as the CDRs are successfully delivered and processing is confirmed.
Appreciate your continued patience!
Apr 24, 06:08 UTC
We’ll provide a concrete update as soon as the CDRs are successfully delivered and processing is confirmed.
Appreciate your continued patience!
Apr 24, 06:08 UTC
Identified -
We’ve identified the root cause of the delays in CDR data processing affecting the Rogers Canada Native Plan. Our team is actively working with the vendor on implementing a resolution.
We’re making good progress and will provide another update once the CDRs have been successfully delivered and processed.
Thank you for your continued patience and support!
Apr 22, 13:10 UTC
We’re making good progress and will provide another update once the CDRs have been successfully delivered and processed.
Thank you for your continued patience and support!
Apr 22, 13:10 UTC
Investigating -
We are currently experiencing delays in CDR Data processing affecting the Rogers Canada Native Plan. Our team is actively working with the vendor to resolve the issue.
We will keep you informed and notify you as soon as the CDRs are delivered and successfully processed.
We apologize for the inconvenience and appreciate your patience and cooperation.
Apr 21, 19:02 UTC
We will keep you informed and notify you as soon as the CDRs are delivered and successfully processed.
We apologize for the inconvenience and appreciate your patience and cooperation.
Apr 21, 19:02 UTC
Resolved -
We are pleased to inform you that the earlier issue causing delays in CDR data processing for United States AVT cards has been successfully resolved. Our teams, in collaboration with the vendor, have completed the necessary actions, and all pending CDRs have now been delivered and processed.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the resolution process.
If you continue to experience any issues or have questions, please don't hesitate to contact our support team.
Thank you for your continued cooperation.
May 7, 07:27 UTC
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the resolution process.
If you continue to experience any issues or have questions, please don't hesitate to contact our support team.
Thank you for your continued cooperation.
May 7, 07:27 UTC
Identified -
We have identified an issue on one of our vendor servers responsible for generating CDR files.
Please be assured that there will be no loss of CDR data. All pending CDR files will be generated and sent to you once the issue is fully resolved.
We appreciate your understanding and will keep you updated on the progress.
May 6, 08:11 UTC
Please be assured that there will be no loss of CDR data. All pending CDR files will be generated and sent to you once the issue is fully resolved.
We appreciate your understanding and will keep you updated on the progress.
May 6, 08:11 UTC
Investigating -
We are currently experiencing delays in CDR Data processing affecting the United States AVT cards. Our team is actively working with the vendor to resolve the issue.
We will keep you informed and notify you as soon as the CDRs are delivered and successfully processed.
We apologize for the inconvenience and appreciate your patience and cooperation.
May 5, 14:20 UTC
We will keep you informed and notify you as soon as the CDRs are delivered and successfully processed.
We apologize for the inconvenience and appreciate your patience and cooperation.
May 5, 14:20 UTC
May 6, 2025
May 5, 2025
Completed -
The scheduled maintenance has been completed.
May 5, 08:30 UTC
May 5, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:00 UTC
May 5, 08:00 UTC
Scheduled -
The Teal backend will be upgraded to a new software release.
Estimated downtime is 30 Mins. Portal and API functionality will be unavailable during the downtime. Connectivity will not be impacted.
May 5, 06:50 UTC
Estimated downtime is 30 Mins. Portal and API functionality will be unavailable during the downtime. Connectivity will not be impacted.
May 5, 06:50 UTC
May 4, 2025
No incidents reported.