AT&T Native Intermittent Download Timeouts
Investigating - The technical team has revised its assessment of the issue and are looking into other causes of the intermittent AT&T Native installation issues.
Mar 24, 2026 - 23:40 UTC
Update - We are continuing to work on a fix for this issue.
Mar 21, 2026 - 00:09 UTC
Identified - There is an issue on the AT&T SMDP server affecting successful delivery of the AT&T Native Network Apps. The carrier's vendor partner has identified profile downloads expiring prematurely causing an incomplete install routine.

Users may experience intermittent install failures of AT&T Native profiles. We are working with vendor and Teal engineering on interim remediation options.
Mar 21, 2026 - 00:08 UTC

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Uptime over the past 90 days. View historical uptime.
Customer Portal Operational
90 days ago
99.99 % uptime
Today
Integration API Operational
90 days ago
99.95 % uptime
Today
eSIM Operations Operational
90 days ago
100.0 % uptime
Today
eSIM Server #1 (Legacy 1) Operational
90 days ago
100.0 % uptime
Today
eSIM Server #2 (Legacy 2) Operational
90 days ago
100.0 % uptime
Today
eSIM Server #3 (Main) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Network Connectivity Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2026

No incidents reported today.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Connection Issues on Three Network Profiles
Resolved - This incident has been resolved.
Mar 27, 20:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 20:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 20:02 UTC
Investigating - We are observing eSIM registration delays only on Three Network profiles, SIMs may not be able to attach to the network temporarily,
Please wait and try again in 5-10 minutes.
We apologize for the interruption and appreciate your patience while we work to resolve this issue.
Mar 27, 16:24 UTC
Mar 26, 2026
Planned Maintenance Notification – eSIM Server (SGP32)
Completed - The scheduled maintenance has been completed.
Mar 26, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:30 UTC
Scheduled - We would like to inform you of a planned maintenance of our eSIM Server 3 on 26th March 2026 from 09:30 to 11:30 UTC.
Services Affected: eSIM Server (SGP32)
This activity is required to apply a patch and resolve a known issue in the platform. No major outage is expected; however, an interruption may occur due to an application restart.
Further confirmation will be shared once the maintenance is complete. We apologize for any inconvenience this may cause and appreciate your understanding.
Mar 26, 00:25 UTC
Network Maintenance for (Global roaming cards)
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 UTC
Scheduled - Maintenance will be carried out on the global bootstrap core network. We do not expect any impact to service as data sessions will be gracefully migrated

Start Time:
March 25 2026 23:00 UTC

End Time:
March 26 2026 02:00 UTC
Mar 25, 22:16 UTC
Mar 25, 2026
Connection Issues on Three Network Profiles
Resolved - Hutchison 3 profiles have been reprovisioned and services to these networks restored.
Mar 25, 15:05 UTC
Update - A reprovisioning is currently underway and should be completed shortly. We will provide an update once this is completed and all work has been validated.
Mar 18, 22:25 UTC
Identified - The provisioning issue has been identified, and the host operator is in the process of reprovisioning. We apologize for the interruption and appreciate your patience while we work to resolve this issue.

Sincerely,
Teal Communications
Mar 12, 21:46 UTC
Investigating - Inventory was not properly provisioned by the host operator for Three network profiles.
Feb 23, 21:49 UTC
Mar 24, 2026

Unresolved incident: AT&T Native Intermittent Download Timeouts.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026
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