Investigating - New installations of affected native profiles in the EU are temporarily unavailable. Existing profiles and active services remain unaffected.
We will provide an update as soon as additional profiles are provisioned and service availability is restored.

Dec 08, 2025 - 20:32 UTC
Investigating - Suspensions are currently not reflecting in the Aurora portal despite successfully suspending the eUICC in the operator network.
Nov 26, 2025 - 21:31 UTC

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Welcome to the Teal Communications status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Customer Portal Operational
90 days ago
99.99 % uptime
Today
Integration API Operational
90 days ago
99.93 % uptime
Today
eSIM Operations Operational
90 days ago
99.99 % uptime
Today
eSIM Server #1 (Legacy 1) Operational
90 days ago
99.99 % uptime
Today
eSIM Server #2 (Legacy 2) Operational
90 days ago
99.99 % uptime
Today
eSIM Server #3 (Main) Operational
90 days ago
99.99 % uptime
Today
Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Network Connectivity Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Dec 11, 2025

No incidents reported today.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

Unresolved incident: Temporary Unavailability of EU 3-Network Native Activations.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.