All Systems Operational

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Welcome to the Teal Communications status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Uptime over the past 90 days. View historical uptime.
Customer Portal Operational
90 days ago
99.99 % uptime
Today
Integration API Operational
90 days ago
99.96 % uptime
Today
eSIM Operations Operational
90 days ago
99.92 % uptime
Today
eSIM Server #3 (Main) Operational
90 days ago
99.98 % uptime
Today
eSIM Server SMDP+ Operational
90 days ago
99.97 % uptime
Today
eSIM Server SGP32 Operational
90 days ago
99.78 % uptime
Today
Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Scheduled Maintenance — IMSI Provider Planned Activity- Triple Carrier AVT profiles and NA Bootstrap profile
Completed - The scheduled maintenance has been completed.
Aug 3, 06:32 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 3, 06:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:37 UTC
Scheduled - We would like to inform you that our upstream IMSI provider will be performing planned maintenance to enhance the overall performance and stability of their platform.
Service Impact: Network Registration and SMS services may be intermittently impacted for devices on the Triple Carrier AVT and NA Bootstrap profiles. We will closely monitor the services throughout the maintenance activity and after the implementation is complete.
No data service impact is expected during the maintenance window.
Aug 3, 00:36 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Service Degradation –Canada Rogers Native Profiles (Quebec, Canada)
Resolved - This incident has been resolved.
Jul 30, 15:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 15:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 15:04 UTC
Investigating - We are currently experiencing a service degradation affecting devices on Rogers native profiles. Our upstream IMSI provider (Rogers) has reported an unplanned wireless outage impacting 3G, LTE, and 5G services in the Saint-Jérôme, Lachute, and Sainte-Sophie areas (north of Montreal, QC), ongoing since July 29, 2026, 12:00 PM EDT.
Customers with devices in the affected region may experience degraded or interrupted connectivity on Rogers native profiles. No ETA has been provided yet.
We will post a further update once the issue has been restored.
Our technical teams are actively working with the connectivity partner to restore service.
Jul 29, 22:42 UTC

Jul 29, 2026

Jul 28, 2026

Intermittent Aurora Portal and API Data Loading Issues
Resolved - This incident has been resolved.
Jul 28, 15:27 UTC
Update - A fix has been implemented, and we are currently monitoring the results to confirm the issue is fully resolved. We will share a further update shortly
Jul 27, 06:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 10:38 UTC
Update - We have identified the root cause of the intermittent timeouts affecting the Aurora Portal and API data loading across several external interfaces. A fix is currently in progress; however, full implementation will require additional time. We will continue to share updates as they become available, and we appreciate your patience and understanding while we work to fully resolve this issue.
Jul 22, 17:16 UTC
Update - We have identified the root cause of the intermittent timeouts affecting the Aurora Portal and API data loading on several external interfaces. A fix is actively in progress; however, full implementation will require additional time. We will continue to share updates as they become available. We appreciate your patience and understanding as we work to resolve this issue.
Jul 21, 23:27 UTC
Update - We are continuing to work on a fix for this issue.
Jul 21, 10:50 UTC
Identified - We have identified the root cause of Intermittent Aurora Portal and API Data Loading Issues timeouts on several external interfaces. A fix is currently in progress and will require additional time to be fully implemented. We will continue to provide updates as they become available. We appreciate your patience
Jul 20, 21:27 UTC
Update - We continue to investigate the intermittent issues affecting the Aurora Portal and API. Some users may still experience slow or incomplete data loading. Our team is actively working to identify the root cause and will share further updates as more information becomes available. We appreciate your patience while we work to resolve this issue
Jul 20, 16:58 UTC
Investigating - We are currently investigating intermittent issues affecting the Aurora Portal and API, where users may experience slow or incomplete data loading. The issue is impacting a subset of users and may result in delays when accessing portal data or API responses. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Jul 16, 21:24 UTC
Upstream Vendor Maintenance Impacting USA – AVT and NA Bootstrap Cards
Completed - The activity has been cancelled due to a technical issue.
Jul 28, 07:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:30 UTC
Scheduled - Our vendor will be performing maintenance on the PGW node to enhance system performance and improve stability. As a result, AVT and NA Bootstrap cards in the USA may experience connectivity issues during this activity.

Data services and provisioning services will be impacted for approximately 30 minutes during the maintenance window.
Jul 27, 12:29 UTC

Jul 27, 2026

Software Update
Completed - The scheduled maintenance has been completed.
Jul 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 07:00 UTC
Scheduled - The Teal backend will be upgraded to a new software release.
Estimated downtime is 2 hour. Portal and API functionality will be unavailable during the downtime. Connectivity will not be impacted.
Jul 27, 06:09 UTC

Jul 26, 2026

No incidents reported.

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