All Systems Operational

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Welcome to the Teal Communications status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Uptime over the past 90 days. View historical uptime.
Customer Portal Operational
90 days ago
99.99 % uptime
Today
Integration API Operational
90 days ago
99.94 % uptime
Today
eSIM Operations Operational
90 days ago
99.9 % uptime
Today
eSIM Server #3 (Main) Operational
90 days ago
99.95 % uptime
Today
eSIM Server SMDP+ Operational
90 days ago
99.93 % uptime
Today
eSIM Server SGP32 Operational
90 days ago
99.2 % uptime
Today
Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 9, 2026

No incidents reported today.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
API Failures and Portal Sluggishness
Resolved - Starting yesterday 6/3 we measured some general platform sluggishness around page loads and api calls. Occasionally this would result in HTTP 500 errors. This was caused by a massive influx of API calls from a customer with our highest tier API rate limit. As the rate of alerts increased, we decided to take action to prevent further degradation of the service. At 15:20z on 6/4 we applied a more sensible rate limit to that customer and observed that the platform sluggishness and API call failures were no longer occurring. Incident is now closed.
Jun 4, 14:00 UTC
Jun 3, 2026
Software Update
Completed - The backend software update has been successfully deployed. Please review the release notes below for a summary of the updates and enhancements. https://tealcommunications.atlassian.net/wiki/x/VICypQ
Jun 3, 08:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 UTC
Scheduled - The Teal backend will be upgraded to a new software release.
Estimated downtime is 2 hour. Portal and API functionality will be unavailable during the downtime. Connectivity will not be impacted.
May 28, 15:59 UTC
Jun 2, 2026
System Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 10:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 10:30 UTC
Scheduled - System maintenance on TEAL's infrastructure.
Jun 2, 10:00 UTC
Jun 1, 2026
Service Degradation Notice: 2G/3G Data Connectivity Issues Affecting AVT Profile Cards
Resolved - This incident has been resolved.
Jun 1, 19:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 18:10 UTC
Investigating - We are currently investigating an incident affecting SIM cards provisioned on the AVT profile, where customers may experience intermittent network registration failures.

Our monitoring systems have identified a sudden increase in network traffic, which is impacting connectivity services through one of our carrier partners.
We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
Jun 1, 18:00 UTC
Canada - Rogers Native plan - Data Connectivity Issue in Ontario
Resolved - This incident has been resolved.
Jun 1, 18:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 18:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 13:52 UTC
Investigating - An incident has been reported with one of our carrier partners impacting attachment and authentication for data services.
Wireless customers in Ontario may experience intermittent service disruptions due to multiple site outages caused by severe weather–related commercial power failures.
Impact: 3G, LTE, 5G services in Ontario
Our technical teams are actively working with the connectivity partner to restore service.
May 31, 18:22 UTC
May 31, 2026
May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Vendor Platform Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:30 UTC
Scheduled - This message is to notify you of a planned maintenance window required to patch the M2M RSP SMSR and SMDP services.
We do not expect any major service outage during this upgrade; however, a short interruption is expected while the application is restarted.
May 28, 07:30 UTC
Service Disruption Affecting Hutchison Native Profiles
Resolved - This incident has been resolved.
May 28, 07:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 07:22 UTC
Investigating - We are currently experiencing a service disruption impacting Hutchison Native profiles . We understand the business impact this incident is causing and sincerely apologize for the disruption.
We will continue to provide updates as more information becomes available, including progress toward restoration.
May 28, 06:38 UTC
Verizon Native Profile- Delay in Network App Profile Installation
Postmortem - Read details
May 29, 18:52 UTC
Resolved - This incident has been resolved.
May 28, 00:00 UTC
Identified - The issue has been identified and a fix is being implemented.
May 27, 03:24 UTC
Update - We are continuing to investigate this issue.
May 25, 05:34 UTC
Update - We are continuing to investigate this issue.
May 20, 20:22 UTC
Investigating - We are currently investigating reports of an issue affecting the Verizon Native profile Network App profile changes from the Aurora service portal and the Teal integration API. Installation of new Network Apps on to eUICC may not complete or be delayed.
Our technical teams are investigating the root cause of the issue and are actively working to restore service.
We appreciate your patience and cooperation during this time.
May 20, 20:16 UTC
May 27, 2026
May 26, 2026
Aurora Portal – Limited Availability
Resolved - This incident has been resolved.
May 26, 13:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 13:33 UTC
Investigating - We are currently observing intermittent availability issues within the Aurora Portal. Users may experience time outs or incomplete page loads at this time.
Our technical teams are actively investigating the root cause and working to restore normal service as quickly as possible.
We appreciate your patience and understanding.
May 26, 12:34 UTC
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