Suspensions not Reflecting in Aurora Despite Successful Network Suspension
Identified - Suspensions are currently not reflecting in the Aurora portal despite successfully suspending the eUICC in the operator network.
Jan 22, 2026 - 14:42 UTC

About This Site

Welcome to the Teal Communications status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Uptime over the past 90 days. View historical uptime.
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Integration API Operational
90 days ago
99.97 % uptime
Today
eSIM Operations Operational
90 days ago
99.99 % uptime
Today
eSIM Server #1 (Legacy 1) Operational
90 days ago
100.0 % uptime
Today
eSIM Server #2 (Legacy 2) Operational
90 days ago
100.0 % uptime
Today
eSIM Server #3 (Main) Operational
90 days ago
99.99 % uptime
Today
Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Network Connectivity Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

MTN Planned Maintenance Feb 11, 2026 21:00-23:00 UTC

Please be advised that due to scheduled MTN network maintenance activity, there may be a temporary service interruption. We apologize for any inconvenience this may cause.

If you require any assistance, please contact our support team.

Thank you for your understanding.
Posted on Feb 11, 2026 - 07:51 UTC
Feb 11, 2026

No incidents reported today.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Intermittent Plan Change Delay
Resolved - This incident has been resolved.
Feb 6, 17:33 UTC
Update - We are continuing to investigate this issue.
Feb 3, 09:31 UTC
Update - We are continuing to investigate this issue.
Feb 2, 13:46 UTC
Investigating - We would like to inform you that we are currently experiencing intermittent failures with plan change requests, which are causing delays in processing.

Please be assured that our team is actively investigating the issue and working to resolve it at the earliest to ensure all pending plan changes are completed successfully.

We appreciate your patience and cooperation during this time. Further updates will be shared as progress is made.
Feb 2, 13:39 UTC
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
Feb 2, 2026
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Ascend IMS Services Restart
Completed - The scheduled maintenance has been completed.
Jan 29, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 04:00 UTC
Scheduled - We would like to inform you of a mandatory scheduled maintenance window being carried out by our U.S. hosting partners, during which the IMS-NA system will be restarted.

During this maintenance period, Ascend IMS-NA Voice services will be temporarily unavailable for an estimated duration of 15 minutes. However There is No Impact on ESIM Operations Network Connectivity and Integration API.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to enhance service reliability. We are committed to minimizing disruption and will restore services as quickly as possible
Jan 28, 17:10 UTC
Jan 28, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage