All Systems Operational

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Welcome to the Teal Communications status page. To configure notifications for service incidents, click Subscribe to Updates. For past incident information, see the Incident History.

Uptime over the past 90 days. View historical uptime.
Customer Portal Operational
90 days ago
99.99 % uptime
Today
Integration API Operational
90 days ago
99.95 % uptime
Today
eSIM Operations Operational
90 days ago
100.0 % uptime
Today
eSIM Server #1 (Legacy 1) Operational
90 days ago
100.0 % uptime
Today
eSIM Server #2 (Legacy 2) Operational
90 days ago
100.0 % uptime
Today
eSIM Server #3 (Main) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Network Connectivity Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 17, 2026

No incidents reported today.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
AT&T Native Intermittent Download Timeouts
Resolved - This incident has been resolved.
Apr 8, 16:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 16:31 UTC
Investigating - The technical team has revised its assessment of the issue and are looking into other causes of the intermittent AT&T Native installation issues.
Mar 24, 23:40 UTC
Update - We are continuing to work on a fix for this issue.
Mar 21, 00:09 UTC
Identified - There is an issue on the AT&T SMDP server affecting successful delivery of the AT&T Native Network Apps. The carrier's vendor partner has identified profile downloads expiring prematurely causing an incomplete install routine.

Users may experience intermittent install failures of AT&T Native profiles. We are working with vendor and Teal engineering on interim remediation options.
Mar 21, 00:08 UTC
Apr 7, 2026
Service Degradation for AVT cards Data, Voice, and SMS service (2G/3G/4G)
Resolved - The traffic trend has been normalized, and networks are back to normal.
Apr 7, 16:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 16:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 7, 16:04 UTC
Investigating - We would like to inform that, Our upstream provider has observed a sudden increase in traffic for AVT profile cards, which is causing intermittent network registration failures for customers. Their technical team is actively investigating the potential cause and working on implementing the necessary resolution.
Impact: Data, Voice, and SMS services (2G/3G/4G) may be intermittently affected.
We will keep you updated on further progress. We apologize for the inconvenience caused and appreciate your patience.
Apr 7, 15:41 UTC
Voice & Data Service Degradation Across 2G, 3G, and 4G Networks (AVT Plan)
Resolved - This incident has been resolved.
Apr 7, 10:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 06:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 7, 06:39 UTC
Investigating - We would like to inform that, one of our upstream provider has detected a degradation in data services (2G,3G,4G) services under the AVT Plan. Our provider is actively engaged in troubleshooting efforts to address and resolve the issue. We apologize for any inconvenience this may cause and appreciate your understanding as they work to restore service. Thank you for your cooperation and patience!
Apr 7, 00:19 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

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