A fix has been implemented, and we are currently monitoring the results to confirm the issue is fully resolved. We will share a further update shortly
Posted Jul 27, 2026 - 06:07 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 23, 2026 - 10:38 UTC
Update
We have identified the root cause of the intermittent timeouts affecting the Aurora Portal and API data loading across several external interfaces. A fix is currently in progress; however, full implementation will require additional time. We will continue to share updates as they become available, and we appreciate your patience and understanding while we work to fully resolve this issue.
Posted Jul 22, 2026 - 17:16 UTC
Update
We have identified the root cause of the intermittent timeouts affecting the Aurora Portal and API data loading on several external interfaces. A fix is actively in progress; however, full implementation will require additional time. We will continue to share updates as they become available. We appreciate your patience and understanding as we work to resolve this issue.
Posted Jul 21, 2026 - 23:27 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 21, 2026 - 10:50 UTC
Identified
We have identified the root cause of Intermittent Aurora Portal and API Data Loading Issues timeouts on several external interfaces. A fix is currently in progress and will require additional time to be fully implemented. We will continue to provide updates as they become available. We appreciate your patience
Posted Jul 20, 2026 - 21:27 UTC
Update
We continue to investigate the intermittent issues affecting the Aurora Portal and API. Some users may still experience slow or incomplete data loading. Our team is actively working to identify the root cause and will share further updates as more information becomes available. We appreciate your patience while we work to resolve this issue
Posted Jul 20, 2026 - 16:58 UTC
Investigating
We are currently investigating intermittent issues affecting the Aurora Portal and API, where users may experience slow or incomplete data loading. The issue is impacting a subset of users and may result in delays when accessing portal data or API responses. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Posted Jul 16, 2026 - 21:24 UTC
This incident affected: Customer Portal and Integration API.