Service Disruption Affecting Hutchison Native Profiles

Incident Report for Teal Communications

Resolved

This incident has been resolved.

Posted May 28, 2026 - 07:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 28, 2026 - 07:22 UTC

Investigating

We are currently experiencing a service disruption impacting Hutchison Native profiles . We understand the business impact this incident is causing and sincerely apologize for the disruption.
We will continue to provide updates as more information becomes available, including progress toward restoration.

Posted May 28, 2026 - 06:38 UTC

This incident affected: eSIM Operations (eSIM Server #3 (Main)).