Onechip Activation process failure

Incident Report for Teal Communications

Resolved

We have successfully resolved the issue that was causing Onechip card activations to fail on the Aurora portal. The service is now fully operational, and activations are processing as expected.

Our team identified the root cause and implemented a fix. We will continue to monitor the system to ensure ongoing stability.

Thank you for your patience and understanding.

Posted Jul 28, 2025 - 12:23 UTC

Investigating

We are currently experiencing an issue where Onechip card activations are failing on the Aurora portal. Our team is actively investigating the root cause and working to resolve it as quickly as possible.

We will keep you updated and notify you once the issue has been resolved.

We sincerely apologize for the inconvenience caused and appreciate your patience and cooperation.

Posted Jul 25, 2025 - 13:35 UTC