API Failures and Portal Sluggishness

Incident Report for Teal Communications

Resolved

Starting yesterday 6/3 we measured some general platform sluggishness around page loads and api calls. Occasionally this would result in HTTP 500 errors. This was caused by a massive influx of API calls from a customer with our highest tier API rate limit. As the rate of alerts increased, we decided to take action to prevent further degradation of the service. At 15:20z on 6/4 we applied a more sensible rate limit to that customer and observed that the platform sluggishness and API call failures were no longer occurring. Incident is now closed.

Posted Jun 04, 2026 - 14:00 UTC